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What was not expected, however, was their expansion of the third-party servicer definition. In this podcast episode, EAB’s Carla Hickman and David Kuehl trace the evolution of online program managers and offer advice to today’s university leaders on how to partner with OPMs to boost online enrollment.
Consensus-building with campus stakeholders and employer stakeholders is critical to a mutual definition of what success looks like. Micheal Voss, Dean of Instruction at Mesa Community College recommends an “annual threshold review of Key Performance Indicators (KPIs) and a more robust programreview at least every 5 years.
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