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The Hoshin Kanri framework originated in Japan after World War II and was historically used in the manufacturing and technology industries (think Toyota). Does the team need to be even more ambitious given evolving market conditions, the competitive landscape, or technological advances? Go to the Resources section of the spreadsheet.
This not only highlights a gap between student expectations and campus payment offerings but also poses a critical question: Are universities truly meeting the payment technology needs of the very demographics they aim to serve? Such high costs set the expectation for top-tier amenities, including the latest in campus technology.
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